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Stargaze Bingo Casino (stargazebingo.com) is operated by Jumpman Gaming Limited, registered at Business Design Centre, Inchalla, Le Val, Alderney, GY9 3UL, with company registration number 07376088 in the United Kingdom.
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This investigation resulted in the commencement of a section 116 regulatory review of Jumpman Gaming Limited (Jumpman). The Commission commenced its regulatory review on 3 September 2020 following concerns identified in a compliance assessment conducted in July 2020.The regulatory review found failings in Jumpman’s processes which were aimed at preventing money laundering (ML) and promoting safer gambling by protecting vulnerable people. Evidence gathered during the compliance assessment and the subsequent review of the operating licence found Jumpman failed to comply with the Licence Conditions and Codes of Practice (LCCP), specifically:paragraphs 1, 2 and 3 of Licence Condition (LC) 12.1.1, requiring compliance with the prevention of money laundering and terrorist financingLicence Condition 12.1.2 requiring operators based in foreign jurisdictions to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information of the Payer) Regulations 2017 (“the 2017 Regulations”)paragraphs 1 and 2 of Social responsibility code provision (SRCP) 3.4.1: requiring licensees interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling, and to take into account the Commission’s guidance on customer interaction.Further failings of the following LCCP were also identified:paragraphs 1 and 2 of SRCP 3.9.1, requiring policies and procedures are put into effect that are designed to identify separate accounts held by the same individual, and requirements where licensees allow customers to hold more than one account with them.Taking into account remedial action taken by Jumpman and in line with ourStatement of principles for licensing and regulation, Jumpman will pay a total of £500,000 in lieu of a financial penalty.More information about this case can be found on theCommission’s website. (Source: https://www.gamblingcommission.gov.uk/public-register/business/detail/39175)
The UK Gambling Commission initiated a regulatory review of Jumpman Gaming Limited after a July 2020 compliance assessment revealed concerns. The review found Jumpman's processes failed to prevent money laundering and protect vulnerable gamblers, breaching multiple Licence Conditions and Codes of Practice (LCCP) related to money laundering and social responsibility. Despite these failings, Jumpman took remedial action and agreed to pay £500,000 instead of facing a financial penalty. More details are available on the Commission's website. (Source: https://www.gamblingcommission.gov.uk/public-register/business/detail/actions/39175)
| Trust Points | Trust Info |
|---|---|
| 1. Legal Name | Stargazebingo.com operates under the umbrella of the well-established Jumpman Gaming Limited. |
| 2. Licences | Stargaze Bingo Casino holds licences from both the United Kingdom Gambling Commission (UKGC) and the Alderney Gambling Control Commission (AGCC), ensuring regulatory compliance and player safety. |
| 3. Fines | As of now, Stargaze Bingo Casino has not been issued any fines by regulatory authorities. |
| 4. Customer Support | Stargaze Bingo Casino's customer support team promptly addresses inquiries with an average response to emails within 24 hours. |
| 5. Payment methods | Stargaze Bingo Casino offers five payment methods, including popular options like Paysafe Card, Mastercard, Maestro, and PayPal for convenient transactions. |
| 6. Slot providers | Stargaze Bingo Casino boasts an impressive array of 23 software providers, including industry favorites like NetEnt, Felix Gaming, Leap Gaming, and Instant Win Gaming. |
| 7. Number of Sister Sites | Stargaze Bingo Casino boasts an expansive network of 220 sister sites, including notable platforms such as elfbingo.com, nodepositslots.com, and bingo.games. |
| 8. Gamstop | Stargaze Bingo Casino promotes responsible gaming with certifications from BeGambleAware.org and is registered with GAMSTOP for player self-exclusion. |
| 9. Visible Promo T&C's | Stargaze Bingo Casino ensures that the terms and conditions are easily accessible with a clear link at the bottom of their homepage for user convenience. |
| 10. Final Rating | 5 |
When considering the advantages and disadvantages of playing at Stargaze Bingo Casino, players in the United Kingdom should note that it operates under the robust regulatory framework of the United Kingdom Gambling Commission (UKGC), ensuring a high level of player protection. The casino also aligns with responsible gambling practices, evidenced by its affiliations with BeGambleAware.org and GAMSTOP.co.uk. However, it's worth noting that its operator, Jumpman Gaming Limited, faced regulatory scrutiny due to failings in anti-money laundering processes and customer protection, resulting in a substantial settlement in May 2022.
Stargaze Bingo Casino, backed by its operator Jumpman Gaming Limited, holds an active license from the UKGC, with license number 039175-R-319452-023 since 2014. This assures players that the casino upholds the stringent standards required by one of the industry's most reputable authorities.
The casino's commitment to responsible gaming is not just a legal formality but a core aspect of its operations, as it partners with organizations like BeGambleAware.org and GAMSTOP.co.uk, offering resources and support for those who need it.
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First Deposit Bonus
18+ | Gamble responsibly | T&C's apply
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Maestro
Deposit: £10 - ?
Withdrawal: £10 - £3,000
Mastercard
Deposit: £10 - ?
Withdrawal: £10 - ?
Paypal
Deposit: £10 - ?
Withdrawal: £10 - ?
Paysafe Card
Deposit: £10 - ?
Withdrawal: £10 - £2,000
Visa
Deposit: £10 - ?
Withdrawal: £10 - ?
Stargaze Bingo Casino Customer Support Excellence
For patrons of online gaming in the United Kingdom, Stargaze Bingo Casino offers a trifecta of email support channels to address diverse inquiries and issues. Players can direct their complaints to complaints@jumpmangaming.com, seek regulatory information at info@agcc.gg, or reach out for general assistance at support@stargazebingo.com. This multi-faceted approach ensures a tailored and responsive customer service experience.
Navigating customer support in online casinos requires attention to detail. Avoid common mistakes such as using the incorrect contact for specific issues, neglecting to provide necessary account details, and overlooking the terms of service which can contain crucial information. A strategic approach to communication with Stargaze Bingo Casino's support team enhances your experience and ensures efficient resolution of queries.
Welcome Bonus
18+ | Gamble responsibly | T&C's apply
Welcome Bonus
18+ | Gamble responsibly | T&C's apply
First Deposit Bonus
18+ | Gamble responsibly | T&C's apply
In an ever-expanding universe of online gaming, Jumpman Gaming Limited has carved out a constellation of vibrant gambling platforms, with the likes of Stargaze Bingo Casino shining particularly bright for the UK market. This casino, licensed by the authoritative United Kingdom Gambling Commission (UKGC) and the Alderney Gambling Control Commission (AGCC), guarantees a secure and regulated experience for players.
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